I just called to make an appointment to get my dog groomed. I've been taking my dog to this groomer for years, even though I live on the Upper East Side and it's in Battery Park. I go because they have great customer service and they treat my dog with respect.
When I called today, they answered with a smile (you know how you can tell that someone is smiling on the other end of the phone?) and they asked my dog's name. I said Teddy with hesitation and they said, "Oh Teddy! We love Teddy."
OK, my dog Teddy is a rescue Shih Tzu who is probably 13 years old. He has one eye and hates to go to the groomer. He has a reputation for biting the groomers so they muzzle him which of course gets him more angry. This groomer however is the only one that doesn't need to muzzle him. They talk to him and let him know when they are going to cut around his missing eye. He actually doesn't bite them.
It's all about the communication and great customer service.
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